FAQ

We proudly serve the St Johns, Duval, Clay & Nassau Counties.

Yes, we have a variety of package options. Whether you want a one-time clean or a recurring professional cleaning service, we have the right package for you! Please visit our service page for more options.

Your satisfaction is important to us. Your feedback is crucial to our growth and helps to ensure the delivery of high-quality service. You will receive a text message within 24 hours of your cleaning, inviting you to rate the service and share your feedback. If you require immediate assistance, please feel free to contact our office at 904-651-8111 or email us at info@emmasfamilycleaning.com If you are unsatisfied, please notify us within 48 hours of your cleaning and we will promptly schedule a free re-clean to address your specific concerns.

At Emma’s Family Cleaning Services, we provide all supplies and equipment needed to complete your cleaning package. If you prefer, we use your product, please leave the product on your kitchen counter and communicate with the office about your preferences. Products must have a store-bought label with warnings and ingredients. We do not offer a discount to use customer-provided supplies.

The best thing you can do is minimize clutter prior to your cleaning. The more surfaces we can access the more value you will get out of your clean. If you are scheduled for a Premium or a Deep Clean, leave sheets out on the beds that you would like changed.

Yes – find a good spot for your pets so they’re safe and secure while we clean. As much as we love your furry friends, please pick up any animal feces prior to your cleaning.

Life Happens. We get it. Please let us know two business days prior to your scheduled appointment and we will do our best to work you into another day/time. Last minute cancellations may incur a fee according to our Emma’s Family Cleaning Services policies.

Providing consistent and quality cleaning services is a high priority for us. We strive to send a familiar face, and if one is unavailable, we will find a fitting replacement. All Cleaners are thoroughly trained to provide consistent quality to our customers. Let us know your favorites!

Nope! It is not necessary for you to be present while your team of professional house cleaners provides your cleaning service. In fact, the majority of our customers are not at home while we clean.

We will reach out to you if your regularly scheduled clean falls on a holiday.

Our Professional house Cleaners are allowed to accept tips. While tipping is not expected it is always appreciated!

Emma’s Family Cleaning Services is fully licensed, bonded, and insured allowing you peace of mind. Any on the job injuries will be covered by the claim.

At Emma’s Family Cleaning Services, your home will be treated with the utmost care. In the event of an accident occurring, we will do our best to repair or replace and the damage we cause. All our professional house cleaners are fully licensed, bonded, and insured to protect you against any worse case scenarios.